Accessibility

PragmaHealth LLC, licensing and operating OmniH (“OmniH,” “we,” “us,” or “our”), is committed to a world where diagnostic care is easier to reach—and that includes building digital experiences that respect the dignity and independence of people with disabilities.

We work to identify, prevent, and remove barriers on the OmniH websites, applications, and Services so practitioners, laboratory partners, patients, and visitors can use the Platform effectively. Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where practicable, and by applicable accessibility and disability Laws in the places we operate or serve Users, including Ghana, the United States, the United Kingdom, and other countries.

This Accessibility Policy describes how OmniH approaches digital accessibility for employees, customers, and members of the public who use our Platform. It outlines our commitments, how we communicate, how we handle feedback, and how we train teams who build or support OmniH.

For this policy:

• “Disability” includes physical, sensory, cognitive, learning, mental-health, and other impairments that, in interaction with barriers, may hinder full and effective participation—consistent with applicable Law in the relevant jurisdiction.
• “Assistive technology” means tools people use to access digital services, such as screen readers, magnification, alternative input devices, captions, or speech-to-text.
• “Support Person” means someone who accompanies a person with a disability to help with communication, mobility, personal care, or access to services.
• “Service Animal” means an animal trained or used to assist a person with a disability, as recognized under applicable Law.

OmniH aims to deliver high-quality diagnostic coordination services to all Users. We will:

• Communicate in ways that take disability-related needs into account when Users contact us.
• Support use of personal assistive technologies with the Platform where technically feasible.
• Welcome Support Persons who help a User access OmniH Services online or, where applicable, at OmniH-hosted events or offices open to the public.
• Welcome Service Animals where Law requires access to premises we control that are open to the public, unless excluded by Law for health or safety reasons.

We communicate with people with disabilities in ways that respect their needs, including email, in-product messaging, and other channels we offer. On request, we will work with you to provide information about accessing OmniH in a format that is reasonably available to us and suitable for your needs.

We provide accessible routes to help: email, contact forms, and in-product or website messaging where enabled. Our teams are trained to use clear language. If a channel does not work for your communication needs, tell us and we will offer a reasonable alternative when available.

Users may use their own assistive devices and technologies when accessing OmniH. If a device or configuration creates a significant health, safety, or security conflict, we will work toward another way for you to access the same Service where reasonably possible.

People with disabilities may be accompanied by a Support Person when interacting with OmniH Services. We will not unreasonably prevent a User from having access to their Support Person while using our Services or visiting premises we control that are open to the public.

Where OmniH controls physical premises open to the public, Service Animals are welcome in those areas unless Law excludes them. Staff who meet visitors in person receive guidance on interacting respectfully with people accompanied by Service Animals.

When a planned or unexpected disruption affects accessibility of OmniH digital Services (for example, a major outage or temporary removal of an accessibility feature), we will provide notice through reasonable channels—such as status updates, in-product banners, or email—describing the disruption, expected duration if known, and alternatives if available. In sudden emergencies we may not always give advance notice, but we will make reasonable efforts to inform Users promptly.

Team members who design, build, or support OmniH receive accessibility-related guidance appropriate to their role, including how to communicate respectfully, how assistive technologies are commonly used, and what to do when someone reports difficulty accessing the Platform. Training is refreshed when this policy or our practices change in material ways.

Accessibility feedback helps us find and fix barriers. Send comments or complaints to careteam@omnih.health or through omnih.health/contact, and note that your message concerns accessibility. We handle feedback promptly and can arrange accessible formats for our response on request when reasonably available.

OmniH aims for WCAG 2.1 Level AA conformance for primary clinician, laboratory, and patient workflows. We continually improve keyboard access, color contrast, focus states, form labels, and compatibility with common assistive technologies. Some third-party embeds or partner tools may not yet meet the same standard; we work with vendors where we can and document known limitations when material.

We will not change this policy without considering the impact on people with disabilities. Policies that undermine dignity or independence will be revised or removed.

Questions about this policy may be sent to careteam@omnih.health. On request, we will provide this policy in an alternate format that takes your needs into account where reasonably practicable.

Accessibility is ongoing work. Our roadmap includes regular audits of key journeys (sign-in, ordering, results, payments, and support), remediation of reported barriers, and design reviews for new features. Priority is given to issues that block clinical or patient-critical tasks.