Terms of use

Welcome to OmniH, a diagnostic coordination platform for licensed practitioners, clinic operators, and laboratory partners. OmniH supports ordering of laboratory and imaging diagnostics, specimen and order tracking, structured results delivery, payments, and related workflows virtually or in clinic. OmniH is a product licensed and operated by PragmaHealth LLC. These Terms of Use (“Terms”) govern your access to and use of the websites, applications, and services provided by PragmaHealth LLC and its affiliates (collectively, “OmniH,” “we,” “us,” or “our”) that link to these Terms (collectively, the “Platform”).

OmniH is built around diagnostic care in Ghana and coordination with families and clinicians in the United States, the United Kingdom, and other countries. Local Laws where you practice or where Patients reside may also apply.

This is a legal agreement. Please read these Terms carefully. Your use of the Platform constitutes agreement to be bound by them. If you accept on behalf of a clinic, laboratory, or other organization, you represent that: (i) you have authority to bind that organization; (ii) you have read and understand these Terms; and (iii) you agree to these Terms on that organization’s behalf (together, “you”).

Other notices also apply and are incorporated by reference, including our Privacy Policy, applicable Business Associate Agreement where required, facility partnership or LIMS subscription terms, payment authorization documents, and acceptable-use or security acknowledgments presented in the Platform.

Throughout these Terms, the following meanings apply:

• “Account” means a registered OmniH profile for a Practitioner, Lab Facility, authorized staff user, or related organization workspace.
• “Governmental Authority” means any national, state, regional, or local government, agency, or regulator with jurisdiction over you or the Services.
• “Intellectual Property Rights” means patents, trademarks, copyrights, trade secrets, domain names, and similar rights worldwide, registered or unregistered.
• “Lab Facility” means a certified laboratory, imaging center, or diagnostic partner that processes orders and releases results through the Platform.
• “Law” means any applicable statute, regulation, ordinance, common law rule, or governmental order.
• “Order” means a request for laboratory, imaging, or related diagnostic services placed through the Platform.
• “Patient” means a natural person whose diagnostic journey is coordinated through the Platform.
• “Patient Account” means a Patient profile used to view bookings, results, invoices, and care updates shared through the Platform.
• “Payment Processor” means a third-party payment provider (including Paystack or other processors OmniH enables) that handles card, mobile money, or related settlement.
• “Practitioner” means a licensed healthcare professional (or authorized clinic staff under that professional’s supervision) who orders diagnostics or reviews results on the Platform.
• “Results” means structured laboratory, imaging, or related diagnostic outputs released through the Platform.
• “Services” means the Platform features OmniH provides, including ordering, tracking, results delivery, LIMS workflows for Lab Facilities, payments, messaging, and AI-assisted tools.
• “User” means Practitioners, Lab Facilities, authorized staff, and visitors accessing the Platform under these Terms.

Information on the Platform is provided to support diagnostic coordination. It is not medical advice, diagnosis, or treatment, and it does not replace your professional judgment. Do not use the Platform for medical emergencies. In an emergency, contact local emergency services.

OmniH is a technology platform, not a licensed medical provider or laboratory. We do not practice medicine. Practitioners remain solely responsible for clinical decisions. Lab Facilities remain solely responsible for analytical validity, result release, and compliance with laboratory accreditation requirements.

We work to keep Platform information accurate, but we do not guarantee that all catalog details, reference ranges, turnaround estimates, prices, or partner listings are complete or current. Features, partner availability, and pricing may change without notice.

To use the Platform and Services, you must comply with these Terms and meet conditions including:

• You have reached the minimum age required to form a binding contract where you reside.
• You hold (or your organization holds) all licenses, certifications, and authorizations required to order, perform, or release diagnostics in the jurisdictions where you operate, including, where applicable, medical licensure, CLIA/ISO/HEFRA-equivalent laboratory approvals, or imaging credentials.
• You provide and maintain true, accurate, and complete Account, credentialing, facility, and payment information.
• You comply with all Laws applicable to professional conduct, privacy, diagnostics, advertising, taxation, and anti-corruption.
• You are not barred by embargoes, sanctions, or export-control Laws of Ghana, the United States, the United Kingdom, or other applicable jurisdictions.
• You obtain any Patient consents and notices required before placing Orders or sharing health information through the Platform.

Subject to these Terms and so long as your Account is in good standing, OmniH grants you a limited, personal, revocable, non-exclusive, non-transferable right to access and use the Platform for your internal clinical, laboratory, or administrative purposes.

You agree to the following rules:

• Do not make warranties or representations on OmniH’s behalf that conflict with these Terms.
• Comply with all Laws of any Governmental Authority with jurisdiction over your Orders, Results, billing, and Patient communications.
• Do not engage in unlawful, fraudulent, deceptive, harassing, abusive, or defamatory conduct.
• Do not post content that is violent, obscene, hateful, or that discloses another person’s private information without authorization.
• Do not infringe Intellectual Property Rights or create false or duplicate Accounts.
• Do not hack, phish, inject malicious code, scrape, crawl, or probe the Platform, or use automated means to build competing models from Platform data without written permission.
• Do not reverse engineer, copy, resell, or commercially exploit the Platform except as expressly allowed.
• Do not permit unauthorized persons to use your Account. Linked staff remain under your supervision and responsibility.
• Do not interfere with other Users’ use of the Platform or use it for spam or unauthorized solicitation.
• Lab Facilities must not release Results without required validation and authorized sign-off under facility SOPs.
• Practitioners must not use Platform content as a substitute for independent clinical judgment.

Access remains contingent on compliance with these Terms. You are responsible for your employees, agents, and linked staff. OmniH does not provide legal advice about your regulatory obligations.

OmniH may suspend, deactivate, or terminate access without liability if you breach these Terms, applicable agreements, or Law, or if continued access presents security, fraud, or patient-safety risk.

Where Practitioners recommend or order diagnostics, you agree to follow applicable licensing and ethical standards, including required disclosures to Patients about your relationship with OmniH and any network Lab Facilities.

We may change, add, or discontinue Platform features, partner networks, hardware or software requirements, and pricing at any time. We are not liable to you or third parties for modification, suspension, or discontinuance.

We may deliver patches, security fixes, and feature updates (“Updates”) automatically. Continued use constitutes consent to Updates. If you do not want Updates, stop using the Platform. Some optional features may allow opt-out as described in product documentation.

You are responsible for keeping Account credentials confidential and for all activity under your Account. Notify OmniH immediately of unauthorized use. OmniH is not liable for losses arising from your failure to safeguard credentials; you agree to indemnify OmniH for claims resulting from such failure.

Practitioner Accounts support ordering, Patient coordination, and results review. Lab Facility Accounts support LIMS intake, processing, validation, release, and settlement workflows under the facility’s subscription or partnership agreement. Staff Accounts inherit permissions you assign and remain your responsibility.

By creating an Account, you consent to receive electronic communications (email, SMS, or in-app, where enabled) about Account security, transactional events, Orders, Results readiness, and payouts. Transactional messages are part of operating your Account.

Depending on your role, fees may include Lab Facility LIMS subscription charges, transaction or payout fees, and Patient or clinic payments for diagnostic Orders. Amounts, currencies, and settlement cadence are shown in the Platform or your order form.

OmniH may support facility-managed merchant settlement or OmniH-managed collection and remittance through a Payment Processor. You authorize OmniH to share necessary Account and transaction data with the Payment Processor. Chargebacks, refunds, and dispute handling follow the selected payment model and applicable Payment Processor rules.

You are responsible for taxes, withholdings, and reporting obligations applicable to your practice or facility, except where OmniH expressly collects and remits a stated tax as merchant of record for a specific transaction type. OmniH may change fees with notice through the Platform or your agreement.

Catalog listings and Order screens are invitations to place diagnostic Orders, not irrevocable offers. An Order is accepted when the Platform confirms processing to the relevant Practitioner, Lab Facility, or Patient. OmniH and Lab Facilities may refuse, correct, cancel, or limit Orders for operational, clinical, fraud, or compliance reasons.

Turnaround estimates are approximate. Actual processing depends on specimen quality, Lab Facility capacity, and logistics. Title and risk for physical specimens remain with the parties handling the specimen under their chain-of-custody procedures; OmniH does not take title to specimens.

Results released through the Platform are provided by the releasing Lab Facility (or imaging partner). OmniH transmits and displays structured Results but does not independently validate clinical accuracy of third-party findings.

Funds held pending settlement are not insured bank deposits. OmniH is not a bank. Funds may be held with a Payment Processor pending attribution based on Platform transaction records. OmniH or the Payment Processor may place holds where fraud, chargeback, or unlawful-activity risk is reasonably suspected.

Lab Facilities remain responsible for chargebacks and refunds under facility-managed settlement. Under OmniH-managed settlement, remittance follows the payment authorization and payout schedule shown in the Platform.

The Platform, software, documentation, branding, design, and Content are owned by OmniH and its licensors. These Terms do not transfer ownership. You may not copy, frame, scrape, or use OmniH marks in advertising, domains, or keywords without prior written permission.

Notify legal@omnih.health promptly of suspected infringement of OmniH Intellectual Property Rights or third-party claims against the Platform. OmniH may control defense of Intellectual Property Claims at its discretion.

You retain rights in clinical content, facility branding, and materials you upload. You grant OmniH a non-exclusive, worldwide license to host, process, display, and transmit that content solely to operate and improve the Services, comply with Law, and fulfill Orders.

You warrant that you have rights to grant that license and that uploaded content does not infringe third-party rights. You agree to indemnify OmniH for losses arising from content you submit.

If you believe content on the Platform infringes your rights, notify legal@omnih.health with: a signature of an authorized person; identification of the work; location of the material; your contact information; a good-faith statement that use is unauthorized; and a statement that you are authorized to act for the owner.

We may remove or disable access to material we believe infringes. False claims may expose you to liability.

The Platform may link to or integrate third-party resources, including EHRs, Payment Processors, logistics providers, and lab instruments. Third-party resources are not under OmniH control. Your use of them is governed by those parties’ terms. OmniH is not liable for third-party availability, content, or acts.

If you connect an Account to a third-party system, you authorize data exchange needed for that integration and remain responsible for configuring sharing limits and obtaining required consents. Open-source components included with the Platform remain subject to their licenses and are provided “as is.”

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNIH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. YOU USE THE PLATFORM AT YOUR OWN RISK. NO ADVICE FROM OMNIH CREATES A WARRANTY.

You agree to defend, indemnify, and hold OmniH and its affiliates, officers, directors, employees, and agents (the “Protected Parties”) harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (i) your breach of these Terms; (ii) your use of the Platform; (iii) your negligence or willful misconduct; (iv) infringement of third-party rights; or (v) clinical, laboratory, or billing decisions you make.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROTECTED PARTIES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO OMNIH FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE FIRST CLAIM.

OmniH is not liable for third-party practitioners, Lab Facilities, Payment Processors, carriers, or other Users. If a jurisdiction does not allow certain limitations, our liability is limited to the fullest extent permitted by Law.

Privacy and security practices are described in our Privacy Policy and related notices. OmniH supports HIPAA-aligned handling of Protected Health Information for eligible U.S. workflows and applies safeguards for jurisdictions where we operate or serve Users, including Ghana and, where applicable, the United Kingdom and other countries. Where required, OmniH will enter Business Associate Agreements with covered entities.

You represent that you have authority and consents to upload or transmit personal and health information to OmniH, and that you will comply with privacy and health-data Laws applicable to you. You remain responsible for providing Patients your own privacy notices where required.

OmniH may collect technical and usage data to operate, secure, and improve the Platform. You will not bypass security or copy-protection features.

OmniH may use artificial intelligence and machine learning for security, quality, recommendations, and optional clinical decision-support features (“AI Features”). Before interactive AI Features are used, the Platform will identify them as AI-assisted where practicable.

AI Features are informational only. They do not diagnose or treat and may contain errors. Practitioners and Lab Facilities remain exclusively responsible for validating outputs and for all clinical or release decisions. Inputs you provide may be processed to generate outputs and to operate, maintain, secure, and improve the Services, subject to these Terms and our Privacy Policy.

OmniH does not guarantee uniqueness or non-infringement of AI outputs. Use of AI Features is optional and at your risk. OmniH has no liability arising from reliance on AI Features to the maximum extent permitted by Law.

Patients or Practitioners may upload documents, images, prior results, or other materials (“Patient Uploaded Content”). OmniH does not verify clinical accuracy, authenticity, or completeness of such materials and may not support every file type. You remain responsible for professional review before relying on Patient Uploaded Content.

Patient Account holders generally must be at least 18. Dependent or minor profiles may be enabled only where the Platform allows and where a parent, guardian, or authorized Practitioner has legal authority and required consents. Minors should not independently manage Accounts unless Law and Platform settings expressly permit. You are responsible for lawful creation and oversight of dependent profiles connected to your workspace.

If you access OmniH on a phone or tablet, carrier data and roaming charges are your responsibility. Device biometric login and camera permissions are controlled on your device; OmniH does not receive raw biometric templates. App-store terms of Apple, Google, or other distributors may also apply to downloads from those stores.

Feedback you submit is voluntary and non-confidential. You grant OmniH a worldwide, perpetual, irrevocable, royalty-free license to use Feedback for any purpose. Beta features may be changed or discontinued at any time without liability.

You are responsible for internet access and compatible devices. Some features require connectivity or specific operating systems. Mobile apps may not include every desktop feature.

These Terms are governed by the laws applicable to PragmaHealth LLC in the United States, without regard to conflict-of-law rules, except where mandatory local Law requires otherwise for a specific claim—including Laws of Ghana, the United Kingdom, or another country where you or your Patients are located. Courts with competent jurisdiction may hear disputes as required by those mandatory rules.

We may terminate Accounts or Services at our discretion, with or without prior notice, especially for breach, fraud, or risk to patients or the Platform. Lab Facility subscriptions also follow any notice and data-export terms in the facility agreement. Upon termination you must stop using the Platform. Refunds, if any, are limited to prepaid unused subscription periods not yet consumed, except where termination results from your breach.

OmniH uses Payment Processors such as Paystack for card and mobile-money services. By using those services you also agree to the processor’s then-current terms and privacy policy. OmniH may share payment-related information with processors to complete transactions. Disputes about processor services should be directed to the processor where appropriate.

OmniH is not responsible for delay or failure caused by events beyond our reasonable control, including acts of God, war, terrorism, labor shortages, embargoes, internet or power outages, Payment Processor unavailability, pandemics, or infrastructure failure. We will resume affected Services as soon as reasonably practicable.

If any part of these Terms is held unlawful or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining Terms stay in effect.

OmniH’s failure to enforce any provision is not a waiver of that provision or of any other right. Course of dealing does not modify these Terms.

You may not assign rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

We may update these Terms from time to time. When we do, we will post the revised version on this page with an updated revision date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

You agree that electronic notices, disclosures, and consents we provide satisfy any legal writing requirement, and that electronic acceptance on the Platform is intended as your signature.

Questions about these Terms may be sent to legal@omnih.health. Support inquiries may be sent through omnih.health/contact or careteam@omnih.health.