Privacy policy

PragmaHealth LLC, together with affiliates that help operate OmniH (collectively “OmniH,” “we,” “us,” or “our”), is committed to protecting your privacy when you use our websites, applications, and diagnostic Services. Terms not defined here have the meanings in our Terms of Use.

This Privacy Policy applies to OmniH websites, apps, Services, and other features that link to it, including support conversations, marketing pages, and offline contacts with our team. It explains how we collect, use, share, store, and protect personal information, and what choices you have. Practices may vary where Ghana, United States, United Kingdom, or other local Laws require different handling. For some products there may be additional notices; this Policy supplements those notices.

Certain health information we process for Practitioners or Lab Facilities that are covered entities under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”) is handled under HIPAA and any Business Associate Agreement (BAA) with that customer. In those cases, your provider’s notice of privacy practices may also apply. Ask your Practitioner or Lab Facility how they use and disclose your health information.

By using OmniH, you acknowledge this Privacy Policy. If you use OmniH for an organization, you confirm you are authorized to do so. Questions? Contact us before continuing to use the Platform.

This Policy does not cover unaffiliated companies we do not control, including independent Practitioners or Lab Facilities acting as separate controllers of their own records, or third-party sites linked from OmniH. Review those parties’ privacy notices for their practices.

Depending on how you use OmniH, we may collect categories of personal information such as:

• Identifiers: name, address, phone, email, account identifiers, and IP address.
• Account and profile details: role (Patient, Practitioner, Lab Facility, or staff), credentials you submit, and workspace settings.
• Commercial and transaction data: diagnostic Orders placed or fulfilled, invoices, payment status, and related history.
• Health and diagnostic data: Orders, specimen metadata, Results, imaging reports, and documents you or your care team upload.
• Technical and usage data: device and browser information, pages viewed, search within the Platform, and approximate location derived from IP where needed for security or localization.
• Audio or visual content: support call or chat records, and images or files you choose to upload (for example profile photos or prior lab reports).
• Professional information: licenses, facility certifications, National Provider Identifier (where provided), and related credentialing details.
• Sensitive information: account login credentials, health information, and personal data of minors when a parent, guardian, or authorized Practitioner lawfully creates a dependent profile.
• Inferences: limited operational insights drawn from the above to secure accounts, detect fraud, or improve workflows (not for selling personal data).

We use personal information to:

• Provide the Platform and Services: create and maintain Accounts, process Orders, display Results, run LIMS workflows for Lab Facilities, and settle payments.
• Customer support: respond to questions, investigate issues, and improve support quality.
• Operate and improve OmniH: training, analytics, product development, and reliability, including limited use of AI tools as described below.
• Security and fraud prevention: protect Accounts, detect abuse, and secure infrastructure.
• Legal and compliance: meet regulatory, tax, audit, and lawful government requests.
• Service communications: send transactional notices about Orders, Results, security, and Account administration.
• Optional updates: send product or educational messages where permitted; you can manage non-essential preferences in Account settings or unsubscribe links.

We share personal information with service providers and partners who help us operate OmniH—for example hosting and cloud infrastructure, Payment Processors, customer support tools, analytics (where enabled), professional advisors, and security vendors. They may process data only for purposes we instruct, subject to appropriate contracts.

We may also share personal information:

• With your Practitioner, Lab Facility, or authorized care participants as needed to fulfill Orders, release Results, or coordinate care you request.
• With OmniH affiliates for support, operations, and secure processing.
• When you connect an integration (such as an EHR), with that provider as you authorize.
• In connection with a merger, financing, or sale of assets, under continuing confidentiality expectations.
• To comply with Law, legal process, or to protect the rights, safety, and security of OmniH, Users, or the public.
• With your direction or consent, including when you ask us to send information to another person.

We keep personal information only as long as needed for the purposes collected, including providing Services, meeting legal, accounting, and audit requirements, resolving disputes, and preventing fraud. When information is no longer required, we delete or de-identify it in line with our retention schedules and applicable Law.

Depending on where you live—including Ghana, the United States, the United Kingdom, or another country with data-protection Laws—you may have rights to access, correct, delete, or receive a copy of personal information, to object to or restrict certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a supervisory authority.

Patients may also have rights through their Practitioner or Lab Facility when that party is the primary controller of a care record. We will guide you to the right contact when a request must be handled by your provider.

We implement administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, logging, and vendor security requirements. No method of transmission or storage is perfectly secure. You are responsible for protecting Account passwords and for activity under your credentials. Contact us immediately if you suspect unauthorized access.

OmniH serves Users involved in Ghana-based diagnostics and diaspora coordination in the United States, the United Kingdom, and other countries. Personal information may be processed or stored in locations where we or our processors operate. When we transfer personal information across borders, we use contractual and organizational safeguards consistent with this Policy and applicable Law (including Ghana data-protection expectations, HIPAA where applicable, and UK/EU transfer mechanisms where required).

If you are a Patient, much of your diagnostic journey is initiated by your Practitioner or fulfilled by a Lab Facility. OmniH shares information with those parties as needed to provide the Services. Their own privacy notices may also apply to how they use your information.

If you are a Practitioner or Lab Facility, you must use personal information obtained through OmniH only as needed for lawful care, laboratory operations, and Platform use, and you remain responsible for consents, notices, and retention required of you as a controller or covered entity under applicable Law.

We use cookies and similar technologies for essential site operation, authentication, security, and—where you allow—analytics that help us improve OmniH. You can manage non-essential cookies through our cookie preference controls. Declining advertising or analytics cookies does not remove all OmniH notices; it limits interest-based tailoring where those tools are used on marketing pages.

Support chat or messaging tools on the site may process inquiry details you submit so we can respond. Those tools act on our behalf for support purposes.

You can update communication preferences in Account settings, use unsubscribe links in optional emails, or adjust mobile notification settings on your device. Transactional messages about security, Orders, Results, payments, and Account administration may continue as needed to provide the Services.

OmniH Accounts are intended for adults 18 and older, unless a parent, guardian, or authorized Practitioner lawfully creates a dependent profile where the Platform allows. We do not knowingly collect personal information from children for independent Accounts. Contact legal@omnih.health if you believe a child provided information without appropriate consent; we will take steps to delete or restrict it as required.

If you apply for a role or engage as a contractor with PragmaHealth LLC or an OmniH operating affiliate, we collect contact details, CV or application materials, and related information to evaluate candidacy, run onboarding, and meet employment or vendor compliance obligations. We share that information with service providers who support recruiting or HR only as needed. Retention follows hiring and employment record needs under applicable Law.

We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date. Continued use of OmniH after changes take effect means you acknowledge the updated Policy. Material changes may also be highlighted in-product or by email where appropriate.

Privacy questions and requests: legal@omnih.health

General support: careteam@omnih.health or omnih.health/contact

Mail: PragmaHealth LLC, Attn: Privacy, via the contact channels published on omnih.health/contact